Cancellation Policy

This policy explains when and how an order placed on the Snera website can be cancelled.

1. Cancellations by you

You can cancel an order before it is dispatched. Write to us through our Contact page with your order number and we will confirm the cancellation. A full refund is issued to your original payment method.

Once an order has been handed to our courier partner it can no longer be cancelled, whether prepaid or cash on delivery. You can still use our Return & Refund Policy after delivery.

Please check the piece, finish, quantity, address and payment details before placing your order.

2. Changes to an order

Changes to the finish, design, quantity or delivery address are possible only before dispatch, and only if you contact us as early as possible. After dispatch, no changes can be made.

3. Cancellations by Snera

We may cancel an order, in full or in part, if:

• A piece is out of stock or there is an inventory error
• There is a pricing or listing error on the website
• The shipping or contact details are incomplete or cannot be verified
• The payment fails or cannot be authorised
• We suspect fraudulent or unauthorised activity
• The order breaches our Terms of Service
• Events outside our control prevent fulfilment

4. Refunds for cancelled orders

If an order is cancelled by you before dispatch, or by us for any of the reasons above, you receive a full refund to the original payment method. Refunds are initiated within 2 working days; the time taken to reflect in your account depends on your bank or payment provider. No further compensation or interest is payable.

5. Updates to this policy

We may update this policy from time to time. Changes take effect as soon as they are posted on this page.