Return & Refund Policy

We want you to love every Snera piece. If something isn't right, this policy explains how returns, exchanges and refunds work for orders placed on our website.

1. Return window

You can request a return or exchange within 7 days of delivery.

2. Eligibility

To be accepted, the piece must be:

  • Unused, unworn and unaltered
  • Returned with its original Snera box, pouch, care card and any tags
  • Accompanied by your order number as proof of purchase

3. Returns we cannot accept

  • Pieces that show signs of wear, use or damage
  • Pieces returned without their original packaging
  • Requests raised after the 7-day window
  • Damage caused by misuse, mishandling, chemicals or water exposure
  • Pieces that have been resized, repaired or altered elsewhere

4. How to request a return or exchange

  1. Write to us through our Contact page within 7 days of delivery with your order number, the piece you want to return and a short reason.
  2. If the request qualifies, we will confirm it and arrange a reverse pickup from your address.
  3. Pack the piece securely in its original packaging and hand it to our courier partner.

Return shipping is on us. If reverse pickup is not available at your pincode, we will share our Jaipur address and reimburse standard courier charges once the piece reaches us.

5. Exchanges

You can exchange a piece for a different finish (Silver, Rhodium or Micron Gold) or for another design of equal or higher value, subject to stock. If the new piece costs more, we will share a link to pay the difference.

6. Damaged or incorrect items

If your order arrives damaged, or you receive the wrong piece, write to us within 48 hours of delivery with photos and, ideally, an unboxing video. We will send a replacement or issue a full refund at no extra cost to you.

7. Refunds

  • Returned pieces are inspected within 2 working days of reaching us.
  • Approved refunds are processed to the original payment method within 5 to 7 working days. The time it takes to reflect in your account depends on your bank or payment provider.
  • For cash on delivery orders, where offered, we refund by bank transfer or UPI to the details you share with us.
  • Original shipping charges, if any, are not refundable.

8. Partial or declined refunds

If a returned piece does not meet the conditions above, we may offer a partial refund or send the piece back to you.

9. Plating care

Every micron gold and rhodium piece comes with one free re-plating. When the finish starts to wear, write to us and we will re-plate it at no cost. After that, re-plating is available at a nominal cost for the life of the piece. Plating care is separate from returns and is not limited to the 7-day window.

10. Contact

Snera, Jaipur, Rajasthan, India
Reach us any time through our Contact page.