Privacy Policy

Snera respects your privacy. This policy explains what information we collect when you visit or shop on our website, how we use it and the choices you have.

1. Scope

This policy applies to everyone who visits our website, creates an account, places an order or signs up to hear from us. By using the website you agree to the practices described here.

2. Information we collect

Details you give us: your name, email address, phone number, billing and shipping addresses, and order history.
Payment information: payments are handled by secure third-party gateways. We never see or store your card, UPI or bank credentials.
Information collected automatically: your IP address, device and browser type, pages viewed, products added to your bag or wishlist, and how you reached our site, collected through cookies and similar tools.

3. How we use your information

To process, pack, ship and track your orders
To manage your account and saved preferences
To send order, shipping and service updates
To respond to your questions, returns and plating requests
To send offers and new launches by email, SMS or WhatsApp, if you have opted in
To improve our website, products and service
To prevent fraud and meet our legal obligations

4. Cookies and tracking

We use cookies to keep the website working (for example your bag and wishlist), to understand how visitors use the site, and to show relevant offers. You can block or delete cookies in your browser settings, although some features may then not work as expected.

5. Sharing your information

We never sell or rent your personal information. We share only what is needed with:

Our e-commerce platform and payment gateways, to process your order
Courier partners, to deliver it
Service providers who help us with email, analytics and marketing, under confidentiality obligations
Government or legal authorities, when required by law

6. Data security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data at all times.

7. Data retention

We keep your information only for as long as it is needed to serve you or to meet legal, tax and accounting requirements.

8. Your rights

You can ask us to access, correct or delete your personal information, and you can unsubscribe from marketing messages at any time using the link in our emails or by writing to us.

9. Children

Our website is intended for users aged 18 and above. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

11. Contact and grievances

For any privacy question or grievance, write to us through our Contact page.
Snera, Jaipur, Rajasthan, India